REFUND POLICY
Last updated: 24 August 2026
At Gold & Silver Compass, we want you to be confident in your purchase.
Gold & Silver Compass includes a voluntary 14-Day Money-Back Guarantee, in addition to any rights you may have under applicable consumer law.
1. OUR 14-DAY MONEY-BACK GUARANTEE
If you purchase Gold & Silver Compass and decide it is not right for you, you may request a refund within 14 days of your original purchase date.
To request a refund, email:
Please include:
• Your name
• The email address used for your purchase
• Your order or transaction details, if available
You do not need to provide a lengthy explanation for requesting a refund under our 14-Day Money-Back Guarantee.
2. REFUND PROCESSING
Once your eligible refund request has been received and approved, the refund will be issued to the original payment method where reasonably possible.
The time it takes for the refund to appear in your account may depend on your bank, card provider or payment processor.
3. DIGITAL PRODUCT ACCESS
Gold & Silver Compass is a digital product.
If a refund is issued, your licence to use the refunded Gold & Silver Compass materials ends and your digital access may be removed.
Any downloaded Gold & Silver Compass materials must no longer be used, shared, copied or distributed after the refund.
4. AUSTRALIAN CONSUMER LAW
Our 14-Day Money-Back Guarantee is an additional voluntary guarantee.
It does not replace, restrict or exclude any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.
Consumer guarantees under the Australian Consumer Law apply automatically and cannot be excluded by our Refund Policy or Terms & Conditions.
Depending on the circumstances, consumers may be entitled to a remedy where a product or service does not meet applicable consumer guarantees.
These statutory rights may apply beyond the 14-day voluntary money-back guarantee period.
5. AFTER THE 14-DAY GUARANTEE PERIOD
Our voluntary change-of-mind Money-Back Guarantee applies for 14 days from the original purchase date.
After that period, requests made solely because you have changed your mind are not covered by our voluntary 14-Day Money-Back Guarantee.
However, this does not affect any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.
6. DUPLICATE OR INCORRECT CHARGES
If you believe you have been charged more than once, charged an incorrect amount, or there is another payment issue, please contact us at:
We will investigate the transaction and, where appropriate, arrange a correction or refund.
7. CONTACT US
For refund requests or questions about this Refund Policy, contact:
Gold & Silver Compass
Queensland, Australia
Email:
[email protected]
8. INTERNATIONAL DATA PROCESSING
Some of the technology and service providers we use may store or process information outside Australia.
As a result, personal information may be processed in countries other than the country in which you live.
Where reasonably practicable, we use reputable service providers and take reasonable steps appropriate to the circumstances to protect personal information handled through our services.
9. DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online service, electronic transmission or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your access to Gold & Silver Compass.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing purchased products, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal obligations.
Information that is no longer reasonably required may be deleted, de-identified or securely disposed of where appropriate.
11. ACCESS AND CORRECTION
You may contact us to request access to, or correction of, personal information we hold about you.
To make a request, contact:
We may need to verify your identity before responding to certain requests.
12. YOUR PRIVACY RIGHTS
Depending on where you live, you may have additional privacy rights under applicable laws.
Nothing in this Privacy Policy is intended to limit privacy rights that cannot lawfully be excluded.
If you have a question or concern about how your personal information is handled, please contact us using the details below.
13. CHILDREN'S PRIVACY
Gold & Silver Compass is not intended for children.
We do not knowingly seek to collect personal information from children through the purchase of Gold & Silver Compass.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us.
14. THIRD-PARTY LINKS
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when reasonably necessary to reflect changes to our services, technology, business practices or legal obligations.
The latest version will be published on this page with the updated date shown at the top.
16. CONTACT US
If you have questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, contact:
Gold & Silver Compass
Email: [email protected]